Policies

Privacy Policy:

At Bangkok Beef, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website. We may collect personal information such as your name, email address, phone number, and payment details when you register, subscribe, or engage in activities on our site. We also collect non-personal information through cookies.

We use the information we gather to improve our services, process transactions, communicate with you, and send promotional emails. We do not sell or rent your personal information to third parties, but may share it with trusted service providers who assist us in operating our website. We take reasonable measures to secure your data, though no method of data transmission or storage is completely secure. For any questions or to exercise your rights to access or delete your personal information, please don't hesitate to contact us.

 

Return Policy:

Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges or offer refunds. If there is an issue with your order—such as receiving the wrong item or a product arriving damaged—please contact us within 24 hours of delivery with relevant details and photos. We are committed to quality and will work with you to resolve any concerns.

 

Shipping Policy:

We ensure that all our beef products are delivered fresh and in perfect condition. Orders within Bangkok are delivered in 1–2 days by express courier, while deliveries outside Bangkok arrive in 3–5 days via frozen truck. Shipping fees vary based on location and are calculated at checkout. Orders are processed within one business day after payment confirmation. While we strive to meet delivery timeframes, delays may occur due to traffic, weather, or other unforeseen circumstances. Customers must be available to receive the order upon delivery. Please ensure your shipping address and contact details are correct at checkout.

 

Cancellation Policy:

Orders can be canceled before processing by contacting us immediately. Once an order has been processed, it cannot be canceled as the beef is cut to order. Please review your order carefully before confirming your purchase. If you need assistance, feel free to reach out to us.